Reuters reported last week that Starbucks has scrapped an AI inventory tool across North America after problems with miscounting and mislabelling...
Middle managers are blamed for slowing organisations down. But the real crisis may lie in how the role has been designed, developed and rewarded for a...
Steven D’Souza explains how unconscious “shadow” behaviours shape leadership under pressure — and why ignoring them damages culture and performance.
They’ve been blamed for bureaucracy and inertia. But as organisations race to balance human and AI strengths middle managers could be the key to...
Neil Mullarkey explores why the future of client relationships lies in solving, not selling. He shares how discovery, storytelling and the improviser...
We put CEOs on a pedestal yet culture and performance are shaped elsewhere. Farley Thomas argues the real levers of engagement sit with managers, not...
