David Done CEO RHP

David Done

PS Leadership Board

My expertise is in business transformation and change, driven by a passion for creating inspirational cultures capable of delivering world beating customer service

As CEO of RHP I’ve got the best job in the world! Working alongside some brilliant people I established the organisation in 2000, and over 17 years have transformed it from a rather old fashioned local authority housing department into a modern multi-award winning social enterprise.

Our job is to provide affordable homes in west London but we see ourselves not as a property landlord but as a service provider. We have a unique culture, which is ranked as the best workplace in the UK and, for the past two years, have topped housing’s dolphin index for innovation.

At the 2016 HR Excellence Awards I was delighted to be recognised as the Most People Focused CEO of the year. My expertise is in business transformation and change, driven by a passion for creating inspirational cultures capable of delivering world beating customer service.

At RHP innovation is at the very heart of our business – and last year we launched the first fully digital housing service in the UK with the aim of delivering a better customer experience but at much lower cost than more traditional approaches. It’s already producing spectacular results with higher levels of customer satisfaction and lower operating costs.