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A healthy culture is a winning culture at Wrightington, Wigan and Leigh NHS Foundation Trust

Business Culture Awards
Recognising and sharing the power of stand-out culture

Wrightington, Wigan and Leigh NHS Foundation Trust Overall Business Culture Awards winner

Nowhere can you see the vital importance of good organisational culture and employee engagement better than in the UK’s national health service, the NHS. Poor culture and staff morale can have a damaging effect on patient care – and poor patient care can mean increased infections and even patient death.

Wrightington, Wigan and Leigh NHS Foundation Trust (WWL) knows all about this for, back in 2011, it was one of the worst performing trusts in the UK for employee engagement, and this was having a significant effect on patient care. As a major acute trust with three hospital sites serving the people of Wigan and Leigh, it knew it needed to address this issue urgently.

Research published by West and Dawson in 2012 identified that if employee engagement and culture within the NHS was positive, this had a positive impact on patient care outcomes. So, the trust set a challenging target: to move its engagement from the bottom 20% to the top 10% of most engaged NHS Trusts, with the ultimate aim to deliver significant improvements in patient care.

To win in the marketplace, you must first win in the workplace

To achieve this, a team led by an occupational psychologist at WWL designed an employee engagement model, Go Engage, underpinned by psychological research and theory, and focused on nine employee engagement enablers (predictors of engagement) and seven indicators of engagement itself (three ‘feelings’ and four ‘behaviours’). The model was turned into an IT platform that surveys employees, undertakes comprehensive data analytics and produces intelligence dashboards.

Seven years later, and WWL’s decision to rise to the challenge has paid off. Its evidence and data-led approach has enabled targeted interventions that have not only resulted in increased engagement scores (it reached its target to be in the top 10% of NHS Trusts in 2014 and has sustained this), together with increased productivity and reduced sickness costs but, more importantly, it has had a huge impact on patient care. WWL achieved an 86% reduction in harms to patients between 2007/2008 and 2014/2015, a 93% reduction in C Difficile cases, it’s A&E was one of the few NHS Trusts to achieve the 95% target in 2015/16 and it has been awarded cleanest hospital for several years since 2011, including in 2019.

And now it has rightly been recognised as the Overall Business Culture Awards 2019-20 Winner (pictured above), as well as walking off with the Best Public/Not-For-Profit Organisation for Business Culture and Best Use of Technology & Analytics for Business Culture accolades.

The Business Culture Awards, for which The People Space is the media partner, celebrates organisations that set up their employees to succeed and which recognise how their people’s employment experience is fundamental to business performance.

“What we have learned from our winners in previous years is that to win in the marketplace, you must first win in the workplace,” says Business Culture Awards founder Tim Pointer.

“Through great working cultures, you can provide equality – equality of opportunity, of reward and of progression. And if you think that changing the culture of your organisation is daunting, just start with yourself. Model the behaviours you want to see; then progress to your team and be the catalyst for organisational change.”

WWL is certainly modelling the change it wants to see. One way it initially funded Go Engage was to develop it with the idea that the system could be sold to external organisations. It now partners with 13 NHS Trusts and has recently onboarded its first Council. And now it is working on several system features and enhancements to enable it to take Go Engage to the private sector.

According to Pointer, WWL demonstrated the most comprehensive approach in its methods, scale of deployment and quantitative and qualitative metrics. But all the finalists and winners at this year’s Business Culture Awards are making a huge contribution to their people, and to general society.

At a gala dinner to celebrate their success, hosted by actor and comedian Sally Phillips, Pointer noted that the 110 organisations represented "employ 2.5 million people. Those 2.5 million people go home to an immediate family totalling a further six million more people. So, if you get your culture right you make 8.5 million people happier. Is that a prize worth working towards?”

It certainly is – and so we offer huge congratulations to the following organisations, all of whom are making millions of people happier.

Business Culture Awards 2019-2020 Winners

Business Culture Awards: Overall Winner

Winner: Wrightington, Wigan and Leigh NHS Foundation Trust

Sponsored by: CultureIQ


Best Business Culture Transformation Initiative

Winner: Lloyds Banking Group - Group Culture

Highly Commended: Ringier Axel Springer Polska + Impact


Best Use of Innovation for Business Culture

Winner: Travelex

Highly Commended: Travel Counsellors

Sponsored by: Businessfourzero
 

Best Learning Initiative for Business Culture

Winner: Barclays + Hive Learning

Highly Commended: Moneysupermarket Group
 

Best Coaching & Mentoring Initiative for Business Culture

Winner: Companies House

Highly Commended: Elements Lifestyle + Elaworld
 

Best Diversity & Inclusion Initiative for Business Culture

Winner: Civil Service Fast Stream & Early Talent

Highly Commended: Financial Times
 

Best Next Generation Initiative for Business Culture

Winner: Sainsbury’s + t-three

Highly Commended: Inmarsat
 

Best Health & Wellbeing Initiative for Business Culture

Winner: Banfield Pet Hospital

Highly Commended: XPO Logistics
 

Best Corporate Social Responsibility Initiative for Business Culture

Winner: Sunbeam Studios

Highly Commended: West Midlands Trains
 

Best Employer Brand & Values Initiative for Business Culture

Winner: Inmarsat

Highly Commended: OneSavings Bank + Culture Consultancy
 

Best Integration & Merger Initiative for Business Culture

Winner: Ringier Axel Springer Polska + Impact
 

Best Workplace Design for Business Culture

Winner: Schroders BizSpace
 

Best Use of Technology & Analytics for Business Culture

Winner: Wrightington, Wigan and Leigh NHS Foundation Trust

Highly Commended: ORCHA Health
 

Best International Initiative for Business Culture

Winner: Xellia Pharmaceuticals

Highly Commended: DP World

Sponsored by: Squire Patton Boggs
 

Best Large Organisation for Business Culture

Winner: Allied Irish Bank UK

Highly Commended: Sanofi UK + Rubica Change & Analytics
 

Best Medium Organisation for Business Culture

Winner: Peel L&P

Highly Commended: OneSavings Bank + Culture Consultancy
 

Best Small Organisation for Business Culture

Winner: TIPi Group

Highly Commended: Croud
 

Best Public/Not-For-Profit Organisation for Business Culture

Winner: Wrightington, Wigan and Leigh NHS Foundation Trust

Highly Commended: Civil Service Fast Stream & Early Talent Home Office

Business Culture Consultancy of the Year Award

Winner: ?What If! Innovation

Highly Commended: Rubica Change & Analytics
 

Business Culture Team Award

Winner: Reckitt Benckiser (RB) + Cirrus

Highly Commended: Domestic & General + Businessfourzero
 

Business Culture Ambassador Award

Winner: Lucy Hargreaves, Gunnercooke
 

Business Culture Leadership Award

Winner: Eugenio Pirri, Dorchester Collection

Winner: Natalie Wharton, Wharton Business Consulting

Sponsored by: The GC Index

 

Published 15 November 2019

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