HR Research, Change Management, Productivity and Performance
4 minute read
HR and customer service alignment
HR plus business alignment equals massive increase in customer satisfaction
Sian Harrington
IdeasThe Thinking Space
Reward, Productivity and Performance
4 minute read
Switch sales targets for happiness targets: how to foster customer-led employees
Switch sales targets for happiness targets: how to foster customer-led employees
IdeasThe Thinking Space
Business value creation, Culture
7 minute watch
People engagement and customer centricity go hand in hand
BrandThe Collaboration Space
Culture, Communication, Business value creation
4 minute read
engagement customer service revenue
Want to be a commercial HR leader? Then focus on the three Cs
Sian Harrington
BrandThe Collaboration Space
Culture, People Analytics
1 minute read
Culture hinders data and virtual reality adoption
Culture is the barrier to becoming a data-driven, customer-centric business
Sian Harrington
PracticeThe Doing Space
Employee Experience
1 minute read
Happy to serve
Is it time to talk about employee experience again?
Karen Beaven
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