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Josh Bersin on what drives the best results in employee experience | Forward Thinkers

Global HR analyst Josh Bersin is one of the most influential thinkers in the HR space. In this video he talks to The People Space’s editorial director Siân Harrington about why employee experience has become a CEO and CFO issue and reveals the key findings from his study of more than 1,000 companies on the employee experience practices that drive the most results
 

11-minute watch

No one single action will move you magically to a great employee experience (EX) says Josh Bersin, global HR analyst and CEO of The Josh Bersin Company. So what do organisations with superior EX have in common?

In his latest research in conjunction with Microsoft he looked at some 80 EX practices to figure out what is driving the most results in three business outcomes: financial return, which is profitability; human capital metrics like retention, engagement and Glassdoor ratings; and then growth and innovation, how creative and innovative your company is. And what he finds is that different aspects of the employee experience contribute to different outcomes.

In this video Bersin discusses the top six practices that are driving superior employee experience in organisations and enabling leaders to build better and better EX solutions in different parts of the company.

About Josh Bersin

Josh Bersin is an analyst and thought leader specialising in the global talent market and the challenges and trends affecting business workforces around the world.

He founded Bersin & Associates in 2001 to provide associated research and advisory services – a business he later sold to Deloitte when it became known as Bersin by Deloitte. In 2019, he launched The Josh Bersin Academy, the world's first global development academy for HR and talent professionals, and he is currently the CEO of its sister research advisory firm, The Josh Bersin Company

Employee experience is across all business functions and issues

Want a downloadable PDF transcript of Josh’s interview? Then why not join The People Space’s Future of Work Focused HR and People Leaders LinkedIn group where we provide extra content exclusively to members. And want even more of his insights? Sign up for our fortnightly newsletter to find out more about accessing even more valuable and actionable content for free!

Published 22 September 2021
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